Items shipped from The PC Guy.ca can be returned within 30 days of delivery. Customer responsible for return shipping costs on refunded items. There is no charge for return shipping on defective items. All items must be in original condition they were received before any refunds/replacements are issued.
Return Policy
Shipping & Handling
Physical Products - Please allow up to 72 hours (3 business days) to process & ship your order
Software Products - Please allow up to 24 hours to process & email your order
Warranty Details
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Refurbished Computers
Refurbished desktops & laptops - 90 day warranty on parts. No warranty on used laptop batteries (they are tested before selling)
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Used Parts
30 day warranty
All items are tested and working before selling
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New Computers, Parts & Peripherals
3 month parts warranty on new computers, laptops, tablets, parts, peripherals etc. Does not include any extended manufacturer warranties
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Software
No refunds/returns on software products
Free software help/support is available to help with installation/setup if needed